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CRYPTO / RANSOMWARE is doing the rounds….
Wed, 07 Nov 2018 06:38:59

If you see the below screen  DO NOT close any programs DO NOT shut down your computer! CALL an IT professional for Help, and as a general rule DO NOT leave Backup drives attached! if you are already completely enc rypted this course of action won’t “fix” anything… For this particular attack you need to have a what if plan ready, would you be willing to pay the ransom? If yes, then the virus needs to be able to “Call Home” to report it’s unlock code. If not then the best course of action may be to literally pull the plug! As always, the best backup plan is to have adequate backups! This new round of Crypto appears to be a scheduled attack, meaning it is set to run at a set time/date. The attacks we have seen in recent weeks ran at about 10pm. This causes 2 issues: We can’t trace how it is getting in, because we don’t know when it happened. It has not only encrypted all of the data but also everything connected to the machine including any attached Backup Drives. So let’s revisit our Back up rules. Backup Rules: Have more than one backup in rotation (2 is good, 3 is optimal) Make it someone’s job to check the backups are successful! No use just hoping. (this is a new one) Check the machines aren’t already infected BEFORE changing the drive! Do it at the end of the day. A lot of receptionist will come into the office and change the back up drive on their way to make a coffee, you have now just destroyed both backups. Of course, this advice is general and doesn’t account for all possible configurations, if you are concerned and would like to check your vulnerability feel free to contact our...

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Our Phones are Down
Tue, 17 Jul 2018 05:52:14

UPDATE: 18/07/2018 – For the second day in a row Telstra have disconnected the phones again and now they don’t know what they did with our main number – Please use 07 5408 0305 Telstra in their infinite wisdom have disconnected our lines, please use 07 5408 0305 to call us.

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printersupport australia.com = SCAM!!!!
Mon, 19 Dec 2016 05:53:25

Recently we did some investigation work and found a rather elaborate scam targeting printer issues. It all started when we had a customer call us to check the advise he had received from “Epson” when he had phoned their support number on the website epson.printersupportaustralia.com. After telling him that he was correct and that hanging up on the “support” was the correct thing to do it go us thinking… this customer called them… from “their” website. So we did some investigation work and thats when we found the elaborate scam targeting printer issues. So like most people would, this customer had used google and searched “epson printer support australia” and found the above website however no matter what brand of printer you search they all bring up the exact same website : hp.printersupportaustralia.com brother.printersupportaustralia.com canon.printersupportaustralia.com The only difference is the colour, even the lovely lady in the chat window has the same name on all of these website! Unfortunately to the untrained eye these website look pretty legitimate, but because we deal with these kinds of websites day in day out we knew straight away something was up. The biggest giveaway on these sites is the lack of company LOGO, the next being that there would normally be tabs such as Support/Drivers/Downloads. But the first give away right from the start is the domain, typicaly these site have the full company domain followed by what you are looking for eg. canon.com.au/support. Unfortunately scammers are getting more and more cunning, so if your ever in doubt please phone us, even if there is something wrong and you do require a call out/phone support or to bring the computer into the store isn’t it better to be able to put a face and a physical location to who you are paying? Not to mention keeping...

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WARNING – SCAM EMAIL “… shared a document ” !!!
Mon, 10 Oct 2016 05:56:16

WARNING IF YOU RECEIVE THIS EMAIL DO NOT FOLLOW THE PROMPTS!!! There is a email going around this week that tells you a contact has shared a document with you…. It then prompts you to Log in to view the document, the email isn’t legitimate… there are 2 ways to tell this isn’t a legitimate email: Look at the actual email address next to the person you know’s name… If you do click on the shared document / log in page you will notice all of the icons are warped (surely Google could fix this if it was real) and the Google copywright is the wrong year. Why is this so Bad… If you do log in to one of these applications you are actually giving “ryanirishdancing@gmail.com” your username, password and access to your account including sensitive emails and your address book so they can now send this to your contacts… It won’t get picked up as a virus as it is simply an email, that isn’t trying to “Run” anything…. If you are ever unsure CHECK!!!  

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Samsung 16TB SSD – the worlds largest Hard Drive
Sun, 25 Sep 2016 06:03:48

At this year’s Flash Memory Summit in California, Samsung revealed the Largest Capacity Drive in the world the PM1633a at 16TB but even more impressive for Tech Heads is that it’s also a Solid Sate Drive (SSD). So if you want massive storage at blistering speeds this is for you! Unfortunately rumoured consumer price (if it is ever released) is $7000. So if you want to hold approximately 3,040,000 photos* and like to go almost 33 years without hearing a song repeat (at approximately 5,104,000 songs^) then this may be for you! But don’t forget you’ll need 2 so that you have a backup of your data… In all seriousness though how on earth is this even possible? An article published on Science alert revealed “The secret sauce behind Samsung’s 16TB SSD is the company’s new 256Gbit (32GB) NAND flash die; twice the capacity of 128Gbit NAND dies that were commercialised by various chip makers last year. To reach such an astonishing density, Samsung has managed to cram 48 layers of 3-bits-per-cell (TLC) 3D V-NAND into a single die. This is up from 24 layers in 2013, and then 36 layers in 2014.”   We will let you know when they are in stock :)…   *based on a 12MP camera ^ based on 3.5min long MP3’s

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Census… What went wrong?
Mon, 15 Aug 2016 06:00:54

Australian Computer Society released an article entitled “IBM, ABS share blame for Census Disaster”. This article states points made by the PM such as “There are clearly very big issues for IBM,” and “Denial-of-service attacks are absolutely commonplace. They are highly predictable, they were inevitably going to happen to the Census website,” this, on top of the 2010 Queensland health payroll debacle with IBM costing over $1 Billion! One has to question IBM’s reputation and why our government continues to use the US company? My only other point is, why is the last question on the online census “do you have access to the internet?” … NO! I’m doing it online without the internet… the better question would be, is you internet reliable? do you have NBN? was your transition to NBN simple or did Telstra stuff you around for weeks on end?

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The End of Internet Explorer browser—mostly.
Thu, 07 Jan 2016 06:01:57

Upgrade, or face the consequences. Users who boot up an old version of the browser on Tuesday will be greeted with a message urging them to upgrade either to Internet Explorer 11, or to the company’s new Edge web browser. A final update, to be issued that day, will consist of final fixes for the elder browsers as well as the aforementioned notification, which will prompt users to download alternative software.   Microsoft   first announced the “end of life” date for these versions of Internet Explorer as early as August 2014. In March, the company demoted the browser to the status of a “legacy engine,”. In other words, the company is keeping a version of the browser—Internet Explorer 11—on the books mostly to placate big corporate customers and satisfy their software compatibility needs.   The reminder that it plans to stop supporting old versions of the browser beginning next week. As of Jan. 12, Internet Explorer 8, 9, and 10 will no longer receive technical support or security updates, leaving any who fail to upgrade with antique software and poor protection against computer bugs and hackers.

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